Terms & Conditions

1. Who we are, definitions and website use

Umrah Offers is a trading name of Fly N Stay Ltd, a company registered in England and Wales with company number 15751159. Registered office: 51 Hamilton Road, Thornton Heath, United Kingdom, CR7 8NN. Email: inquiry@umrahoffers.co.uk.

In these terms, "we", "us" and "our" mean Fly N Stay Ltd trading as Umrah Offers. "You" means the lead traveller who makes the booking, and "travellers" means everyone named on the booking. "Suppliers" means the airlines, hotels, transport providers, visa service providers and other third parties who provide the travel services. You may use this website to find information and send enquiries. You must not misuse it, try to interfere with how it works, or submit false information.

2. Enquiries and guide prices

Package prices shown on this website are illustrative estimated guide prices per person, based on typical availability and the stated room occupancy. They are not offers to sell and are subject to live availability. Sending an enquiry or receiving a quotation does not create a booking. A quotation is valid only for the period stated in it, and prices can change until your booking is confirmed.

3. How a booking is made

A booking is formed only when we have received your acceptance and any required deposit or payment, and we have issued a written booking confirmation. The lead traveller confirms that they are at least 18 years old, has the authority of every traveller named on the booking to accept these terms on their behalf, and is responsible for making payments and passing on all booking information to the other travellers.

4. Price, inclusions and errors

Your quotation and booking confirmation list the price and exactly what is included. Anything not listed is not included. We take care to make sure prices and descriptions are accurate, but if an obvious error is found in a price or description before your booking is confirmed, we will tell you and give you the option to proceed at the correct price or not to proceed.

5. Deposits, payments and balance deadlines

The deposit, any instalments and the date by which the full balance must be paid are set out in your quotation and booking confirmation. Payments must be received in full and on time. If a payment is late or not received, we may treat the booking as cancelled by you, and the cancellation charges described in section 9 may apply.

6. Passenger details, passports, visas and entry requirements

You must give us names and details for every traveller exactly as they appear in their passports. Name corrections after tickets are issued may cost money or may not be possible. Each traveller is responsible for holding a valid passport, the required visa and any health or entry documents, and for meeting Saudi Arabian and transit-country entry requirements. Where we help with visa applications, the decision rests with the authorities and approval is never guaranteed. Visa fees that have already been processed are normally non-refundable.

7. Flights, hotels, transfers and special requests

Flights, hotels, transfers and other services are provided by suppliers under their own terms and conditions, including airline conditions of carriage. All services are subject to availability. Special requests such as particular rooms, floors, views, seats or dietary needs will be passed to the supplier, but cannot be guaranteed unless they are confirmed in writing as part of your booking.

8. Changes you ask for

If you want to change your booking, the lead traveller must ask us in writing. A change is confirmed only when we confirm it in writing. Changes may lead to supplier fees, fare differences, hotel or visa charges and a reasonable administration charge. We will tell you about these costs before we process the change. Some changes may not be possible.

9. If you cancel

To cancel, the lead traveller must send a written request to inquiry@umrahoffers.co.uk. The cancellation takes effect on the date we receive it. Whether any refund is due, and the charges that apply, depend on the actual supplier, fare and rate conditions and on the terms stated for your booking. Some parts of a booking may be partly or fully non-refundable where this has been disclosed or applies, including issued airline tickets, confirmed hotel rooms, processed visas, supplier deposits, transfers and promotional rates.

10. If we cancel or make a major change

We rarely need to cancel or make a major change to a confirmed booking. If we have to, we will tell you as soon as reasonably possible, explain any alternatives available, and refund any money due to you under your booking, the supplier terms and applicable law.

11. Supplier changes, events beyond our control, no-shows and insurance

Suppliers may change schedules, flight times, hotels or services. We will tell you about any significant change we are told about. We are not responsible for failures or delays caused by events outside our reasonable control, such as extreme weather, natural disasters, war, terrorism, civil unrest, pandemics, government or authority action, industrial action or airport closures. If a traveller does not turn up for a service, or does not use part of it, no refund will normally be due. We strongly recommend that every traveller buys suitable travel insurance when booking, covering cancellation, medical costs and the activities of the trip.

12. Refunds

Any refund is subject to the supplier terms and your booking terms. Refunds are normally returned to the original payment method. How long a refund takes may depend on airlines, hotels, other suppliers, payment providers and banks.

13. Financial protection

Whether financial protection applies depends on the specific arrangement you book. Where protection applies, it will be identified in your booking documents. Not every individual service is necessarily protected by a particular scheme.

14. Complaints

Please notify the relevant supplier and Umrah Offers as soon as reasonably possible, so that there is an opportunity to investigate and resolve the issue. You can contact us at inquiry@umrahoffers.co.uk. Complaints will be handled fairly and in accordance with applicable law.

15. Privacy and data protection

We use personal information as described in our Privacy Policy. To deliver your booking we share the information needed with suppliers and, where relevant, visa authorities, which may include organisations outside the UK.

16. Intellectual property and website accuracy

The content of this website, including text, design and the Umrah Offers logo, belongs to us or our licensors and must not be copied without permission. Images are illustrative and may not show the exact hotel, room or service booked. We try to keep website information accurate, but it may change without notice, and your booking documents take priority.

17. Our liability and your legal rights

Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under UK law. Subject to applicable law, Fly N Stay Ltd is not responsible for losses arising solely from circumstances outside its reasonable control, or from the acts or omissions of third-party suppliers where it is not legally responsible for them. Nothing in these terms affects your statutory rights as a consumer.

18. Booking-specific terms

The written terms in your quotation and booking confirmation, together with the relevant supplier conditions, form part of your agreement with us. Where they differ from general information on this website, they take priority, subject to mandatory law.

19. Law, severability and updates

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although consumers living elsewhere in the UK may also be entitled to use their local courts. If any part of these terms is found to be invalid, the rest stays in force. We may update these terms from time to time. The version that applies to your booking is the one in force on the date your booking is confirmed.

20. Contact us

Fly N Stay Ltd trading as Umrah Offers, 51 Hamilton Road, Thornton Heath, United Kingdom, CR7 8NN. Company number 15751159. Email: inquiry@umrahoffers.co.uk.